Returns, Refunds and Dispute Resolution

Returns, Refunds & Dispute Resolution

Our goal is simple: if something's wrong with your order, we fix it — fast.

Step 1 — Contact us
Email contact@maynox-official.com with your order number and a short description of the issue. Our support team replies within 24 hours, 7 days a week.

Step 2 — We resolve it
Depending on your situation, we'll offer:

  • Wrong size? Free exchange — we send the correct size.
  • Damaged or defective item? Immediate replacement or full refund, your choice.
  • Not satisfied? Our 90-day money-back guarantee applies: full refund, no questions asked, no need to justify anything.
  • Order not received? We track it with our carrier and reship or refund if it's lost.

Step 3 — Refund processing
Approved refunds are issued to your original payment method within 5–10 business days.

Our commitment
Every request is handled by a human, and no case is left unresolved. If you feel your issue hasn't been properly addressed, reply to any of our emails with "escalation" and it will be reviewed directly by management within 48 hours.