Shipping Policy

 

Shipping Policy

 

Order Processing Time

All orders are processed and shipped within 48 business hours after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

 


Shipping Time

Once shipped, your order is typically delivered within 7 to 10 business days, depending on your location.


Exceptional Situation – High Demand / Temporary Stock Issues

During periods of high demand, some products may become temporarily out of stock.

In this case:

  • An automatic email is sent immediately after your order, along with your order confirmation, to inform you of the situation

  • Your order remains confirmed and secured

  • Our team is actively working to restock as quickly as possible

  • Shipping may be slightly delayed


Order Cancellation

Following the receipt of the email informing you of a potential stock issue, you have 24 hours from the time of your order to request a cancellation.

After this 24-hour period:

  • The order is considered final and fully confirmed

  • No cancellation requests will be accepted, even in the event of extended shipping delays due to high demand or temporary stock shortages


Customer Commitment

We always do our best to meet the announced processing and shipping times.

However, exceptional circumstances beyond our control may cause slight delays.

We appreciate your understanding and patience.


Order Tracking

As soon as your order is shipped, you will receive an email containing your tracking number, allowing you to follow your package in real time.


Contact

If you have any questions regarding your order, you can contact our support team at any time via our contact form or by email.


Acceptance of Terms

By placing an order on our website, you acknowledge that you have read, understood, and agreed to all the terms outlined in this Shipping Policy.